COVID-19 Information

COVID-19 Update

As our community continues to deal with the COVID-19 pandemic and the significant increases in local active cases, Council would like to ask people to prepare for temporary service interruptions over the next few weeks.

A number of COVID-19 infections are impacting staff with shortages expected across our Customer Experience, Library, Children’s Services, Ripples, and Waste and Resource Recovery teams.

As a result of this and due to the nature of COVID-19 transmission, there may be periods where face-to-face services may be closed or cancelled at short or no notice. We will endeavour to keep the community informed about these through Council's Facebook social media page and on this website.

We pride ourselves on providing a high-quality service; however, it's imperative this be delivered in balance with the safety of our staff and the community. We're working hard to minimise the effect of this on customers and services but foresee that some impact may be inevitable.

We ask for your patience and understanding during this challenging time.

While some face-to-face services and our ability to answer phone calls may be impacted, our member portal is available 24/7 and we encourage our members to use this service where possible. Alternatively, Ripples can be contacted by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Conditions of Entry

• Are experiencing any flu-like symptoms (sore throat, running nose, persistent cough, shortness of breath, fever);
• Are awaiting the results of a test for COVID-19;
• Have had contact with a confirmed case of COVID-19 in the past 14 days or are required to get tested or self-isolate;
• Reside with anyone who is awaiting the results of a test for COVID-19

Patrons who are not subject to any of the above conditions for excluding must be willing and able to agree to the following requirements to:

• Acknowledge the right of Penrith City Council Ripples Leisure Centres to refuse entry or request their departure from our sites
• Complete upon arrival the Service NSW COVID Safe QR code check in and demonstrate evidence of such check in upon entry (Ripples St Marys)
• Patrons must wear a fitted face mask when indoors, unless exercising or in the water, or an exemption applies
• Maintain physical distancing requirements of 1.5m² per the NSW Health guidelines,with respect to other patrons and staff
• Maintain good personal hand hygiene by using available hand sanitiser or washing their hands regularly and thoroughly
• Maintain good respiratory hygiene by coughing or sneezing into their elbow or a tissue, and then disposing of tissues immediately
• At all times, treat staff and other patrons with respect
• Where possible shower / change at home and not within the facility changerooms

Modified Programs & Facilities

We are reopening in a safe and controlled way, staging the reopening of programs and facilities.

At this stage of reopening, the following programs and facilities remain unavailable;

• Kids Club
• Splash Parks (St Marys - due to maintenance)
• Learn to Swim (Penrith)

Otherwise, all Ripples programs and facilties have returned to full operations.

 Information contained within this page was correct as at Thursday 20 January 2022.